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Refund & returns
Returns
Due to the nature of skincare, beauty, and personal care products, we only accept returns for items that are unopened, unused, and in their original packaging.
Return requests must be made within 14 days of receiving your order.
For hygiene and safety reasons, opened or used products cannot be returned.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the damaged or incorrect item
- A short description of the issue
This helps us resolve your request as quickly as possible.
Contact us at:
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Non-Returnable Items
The following items cannot be returned:
- Opened skincare or personal care products
- Used products
- Gift cards
- Promotional or discounted final sale items (if applicable)
Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, we recommend returning the eligible item and placing a new order.
Questions
For any return or refund inquiries, please contact us at: